PRIVACY POLICY

Effective Date: March 5, 2026

1. Introduction

Welcome to Zora (“Zora,” “we,” “us,” or “our”).

Zora is an AI-powered recovery support platform available through:

Zora provides recovery coaching tools, mood tracking, goal tracking, scheduling tools, and optional care network progress sharing.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Zora platform (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

2. Important Notice About Health Information

Zora is a recovery support tool and may collect information related to:

Zora is not a medical provider and does not provide medical advice.

If you are in crisis, please contact emergency services or use the crisis resources listed within the app.

3. Information We Collect

We collect the following categories of information:

A. Account Information

B. Recovery & Usage Information

C. Care Network Information

If you choose to add care network contacts:

D. Treatment Center Information

If you are affiliated with a treatment center:

E. Communications

F. Device & Technical Information

G. Payment Information

If you subscribe independently:

We do not directly store full credit card numbers. Payments are processed by Apple, Google, or third-party payment processors.

4. How We Use Your Information

We use your information to:

We may also use aggregated and anonymized data for analytics and product improvement.

5. AI Processing

Zora includes an AI-powered recovery coach.

Your chat interactions, mood data, and goal data may be processed by automated systems to:

AI responses are automated and may not always be accurate or appropriate. Zora does not replace professional medical or mental health advice.

6. Information Sharing & Disclosure

We do not sell your personal information.

We may share information in the following circumstances:

A. Treatment Centers

If you are associated with a treatment center and have not disconnected:

B. Care Network Members

If you add care network contacts:

C. Service Providers

We may share information with:

These providers are contractually obligated to protect your data.

D. Legal Requirements

We may disclose information:

7. Your Privacy Choices

You may:

Account Deletion

You may request deletion by:

We will delete or anonymize your personal data unless we are legally required to retain it.

8. Data Retention

We retain your information:

If your account becomes inactive, we may delete or anonymize data after a reasonable period.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

However, no system can guarantee 100% security.

10. Children’s Privacy

Zora is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18.

If we learn that we have collected such data, we will delete it.

11. California Privacy Rights (If Applicable)

If you are a California resident, you may have the right to:

To exercise these rights, contact: info@zorarecovery.com

We do not sell personal information.

12. International Users

If you access Zora from outside the United States, your information may be transferred to and processed in the United States.

By using the Services, you consent to this transfer.

13. Push Notifications

If you enable push notifications, we may send:

You may disable push notifications at any time through your device settings.

14. External Calendar Integrations

If you choose to connect:

We access only the data necessary to create scheduled events you explicitly choose to sync.

You may disconnect calendar access at any time.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will:

Your continued use of the Services constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy, contact:

Zora Privacy Team: info@zorarecovery.com